FAQs

What is drop shipping

Drop shipping is a business model which allows entrepreneurs to run their own online stores without ever managing inventory or buying products in advance. When a drop shipper sells a product on their store, they’ll then buy it from their supplier, who will ship it directly to the customer. 

What is your pricing?

How long does it take to get my store?

72 hours after you fill out your order form we'll email you to let you know your store is complete. After purchasing, you own 100% rights to the site and our team are here to help you. The exception to this is for Custom Stores - All custom stores are built to your requirements and can take longer to complete. We'll add a timeframe for completion in the invoice.

What suppliers do you use for the stores?

We use several different suppliers depending on the niche store. Our team are experienced in e-commerce and drop shipping. We know what products are trending and we know what suppliers are reliable. HELPING YOU SUCCEED: We do all the market research and fill your store with trending, reliable products! Don't waste time with unreliable suppliers, let us do it for you.

Do you charge any ongoing monthly fees?

Nope! Our service is a one off payment & we transfer a fully functional Shopify Store to you. Shopify charge a monthly fee for running a store on their platform. After making 50 sales on your store, you have to buy a Shopify plan, We recommend the basic plan, which is $29/month, for getting started.

Do you help with marketing and advertising?

Currently, we don't offer a marketing service. We do send you starter guides on how to get your first ads running! We're also launching a course soon which will cover Facebook & Instagram advertising - this will be free for all of our past and future store clients.

I already have a Shopify store; can you help customize it?

We would love to! Drop us an email at info@reniwn.com with your requests and we'll see what we can do for you!

How many products are included in a niche store and can I add more products when you're finished?

We include anywhere from 5-15 products initially in the niche store. After we hand over the store, you can easily integrate more products yourself from reputable suppliers.

Can I trust RENIWN?

We're official Shopify Partners! We build stores daily for clients. We deal with suppliers daily & have established relationships. By letting RENIWN build your online store, you cut out so much work for yourself and get to focus on selling!

Will other people who buy the same niche store have the exact same website as me?

Absolutely not! We sell the overall theme template, with your branding and logo. Every niche store we sell has different trending products in it. No two stores will ever be competing with the same products!

What do I do when someone orders a product on my store?

What happens if my customer wants a refund?

1. a) Offer to refund 50% of the order & let the customer keep the product. (This is a great method because you don't have to deal with the hassle of returns & if your customer wants to do this, you will more than likely still be profitable or at the very least, breakeven.)
2. b) Have the customer give you a reason why they want to return. If the product is faulty or doesn't arrive, you can request that they send you proof (images etc) and then go and request a refund from your supplier, submitting the customers evidence to them. Once you get your money back, you refund your customer.

Does RENIWN offer refunds?

As per our terms of service, we have a no refund policy. We sell a digital service and therefore once an order is placed, we can't issue a refund. We know you will be happy with your store & we'll make sure of that.